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Shipping
Can I ship my
order to someone else or a different address?
Yes, orders can be shipped to a different
address than the billing address. After you enter your billing address during
checkout, you'll have the option to enter a new shipping address (different
than billing address).
How long will my
order take to arrive including processing and shipping?
We make the best effort to process orders
within two business day. For an estimate of shipping times, please reference
the times below:
DHL: In 3-7 business days.
USPS: In 5-10 business days.
EMS: In 5-10 business days.
Hong Kong Post: In 10-26 working days.
How do I know when
my order ships?
When your order ships, you'll receive an
email confirmation with the tracking number(s) and estimated delivery date(s).
How do I track my
order?
When an order is shipped, we'll update your
account to show the tracking number(s) for an order, and send you an email with
the shipping and tracking information.
Using the tracking number(s) provided, you
can either click on the tracking numbers itself or enter the tracking number(s)
into the chosen carrier's website (FedEx or USPS) to follow the path of your
order from our warehouse to your destination.
How much do you
charge for shipping?
We provide shipping free service to most of
the main countries around the world. For orders below $50, you will be charged
$9.95 shipping fee.
What methods of
shipping do you offer, and what can you tell me about them?
Shipping using Express mail and Register
Air mail service is included in the price of your order, and is highly
recommended for most regions. Once we ship your package, we will send you
tracking number once it available. The delivery time is about 10-25 working
days.
How will you ship
my item?
When you purchase in our website, we can
confidently assure that your shipment will be sent promptly and arrive secure
and intact to your door. Shipping using Express mail and Register Air mail
service is included in the price of your order, and is highly recommended for
most regions. Once we ship your package, we will send you tracking number once
it is available. You can expect delivery time of 10-25 working days. Make sure
you enter the right shipping address for your bag. Indeed, we are not
responsible for reshipment in the event you provided us an incorrect delivery
address.
How long does
shipping take?
Shipping will vary based upon where you are
located and whether or not the product you are ordering is in stock. Unlike
other sites who lead you to believe that all of their products are in stock and
ready to ship, we will notify you of the estimated delivery time of your item
if it is out of stock. If your watch is in stock, you can typically expect
delivery within 10-25 working days. If your watch is out of stock, we will
notify you immediately.
What shall I do if
I do not receive my order within the estimated delivery time?
If you experience such issue, you shall
notify us by sending us an email to [email protected]. We will immediately
investigate the situation for you and take the appropriate actions. Would it be
necessary, we will work out on a replacement solution (please refer to the
Return Policy). Since your order has been paid for, we commit to ensure that
you will receive the items you ordered by any means.
It's been two
weeks, where is my order?
Though we do not expect this to happen, if
there is any significant delay with your order, we will contact you
immediately. We will keep in contact with you from the time you place your
order until you receive your delivery. Once your order ships, the tracking
number will automatically be emailed to you, so there is no need to email us
asking if your package has shipped, as we usually notify customers the same day
their orders ship.
What shall I do if
my shipment is lost or stolen?
In the unlikely event that your package is
lost or stolen, we will investigate, and if the bag cannot be recovered, we
will send you another one providing that the courier did not deliver your bag
to the wrong address. We regret to inform you that if the postal service
delivers the handbag to the WRONG address you have provided to us, or you have
moved or changed your address without notifying us, there is nothing we can do
to recover your item.
How to do if I
receive a defective item?
You are pretty much unlikely to meet such
problems as we only supply top quality items. Moreover, we use dual quality
control to avoid shipping items of poor standard. Would the defect be related
to manufacturing, we will offer you a replacement solution. Please refer to the
Exchanges before sending back the items.
Will I have
problem with customs?
We have many years experience in shipping
orders worldwide. We guarantee that the items will be sent to you directly. We
can let our products pass the customs safely by our special way.sometimes it
will need to resend parcel.
What happens if my
shipment is lost or stolen?
It is unlikely that your package is lost or
stolen. If we approve that your item lost/stolen, we will send you another item.
But if the postal service delivers the items to the wrong address you provide
or you have moved and changed your address without notifying us in advance, we
can do nothing to recover your order.
Payment
What kind of
payment methods do you accept?
We accept Visa Card, Master Card, Paypal
Method, More payment options will be available in the future.
The address I
typed is correct, but website is not accepting it. What should I do?
Does the address you typed match the
address on file with the credit card company? If you still encounter a problem
after you've verified that the address matches, please contact our Customer
Center for further assistance.
Can I use a debit
card?
Yes, debit cards with a Visa or MasterCard
logo are accepted.
What does PENDING
mean after my checking out?
If your payment reads PENDING after you
check out, it means we need to take two days to varify your order. Once it goes
through, it will read PAID. If it has been more than two days in the status of
PENDING, then it means your order fail. Please replace your order. In the case
that your order doesnt go through while your money seems to be transferred
succesfully to us, please feel free to contact us at [email protected].
Your account
How do I sign in
to account center?
If you are a returning customer, click
the'Sign In'tab located on the top of the screen, and enter your email address
and password. If you are a new customer, click the'Sign In'tab, and create an
account by following the instructions provided.
How do I update my account information,
including changes to my home/email address?
Sign in to account center, and click the'My
Account'tab located at the top of the screen. Once you're in the My Account
section, you will be able to update your information.
How do I change my
password?
Sign in to account center and click the'My
Account'tab located at the top of the screen. Once you're in the 'My Account'
section, you will be able to make any updates, or changes, to your account.
What do I do if my
password doesn't work?
In the 'My Account'page, click on
"Forgot Password?", located underneath the sign in. This will open a
new window, where you'll be asked for your email address. Enter your email, and
we'll send you password recovery mail. Follow the instructions on the email to
log in with this recovery link, and then reset a new one.
Others
What is your
return policy?
Considering we only deal with high quality
products, you can easily reason out that it is a rare case you return the item
back. If you request a return, most probably due to a defect issue, you would
simply need to inform our customer service staffs by emailing to
[email protected]. We will reply with a satisfying and effective solution.
Please refer to the Return Policy before sending back the items.
What about
out-of-stock items?
We make every effort to keep a good stock
of all the items on our site. However, a high-demand item may go out-of-stock
occasionally. If the item you order is out-of-stock, we will notify you via
email or phone call. Usually, it takes 6 days to restock the item, you may wait
for the restock of your order or have other replacement.
I ordered and
received the item but i wish to change it for some other model, what are my
options?
If you wish to change your item for a
different model or feel that you have made a mistake and ordered a Wrong item ,
we allow an exchange process within 14 days after receiving the item and a
$20-40 Handing & shipping cost will apply. Please refer to the Exchanges
before sending back your item.
You do not have
the item I am looking for, can you source it for me?
You name it, we will get it! Unless it does
not exist or was never released on our market. Please simply send us a picture
of the item you are looking for to [email protected]. More details given
would be easier and quicker to locate the item at the factories.
What is your
address for returns or exchanges?
As for returns or exchanges, we would like
to refer you to our Returns/Exchanges at first. After you carefully read the
policy, we advice you to contact our staff before sending items back to us, as
there may be times when we can help you avoid unnecessary costs of sending your
items back to us. We'll tell you the best way to handle your returns or
exchanges and what you can expect from us.
How do you ensure
your products after I finish payment?
Within 3 working days after you finish
payment, we will send detailed list which is including: order number, payment
time, tracking number of the express, payment sum, probably deliver time and
the name of purchased products and quantity.
Will the funds be paid immediately or after
I get the goods when I purchase by Credit Card?
The funds should be paid immediately by
Credit Card if you card is lower risk. If the products quality has problem
after you receive the goods, please contact us ASAP, we will deal with the
return procedure for you.
I have read everything in your FAQ, but
still can‘t find the answer to my questions. It's pretty easy, just contact our
customer service, we will reply you as soon as possible.